1) 4G cameras do not consume 4G data when connected by using the network cable

  2) 4G cameras only consume a small amount of data when not preview images and not using the cloud service

  3) Previewing images for a long time or using the cloud service will consume more data. If keeping 24 hours preview images, it is expected to consume 2 to 4G of data

  Note: Please choose the product according to your usage habits to avoid high data charges

 1) If the device prompts "Dialing timeout, please confirm the SIM card status", means the device connection fails

  2) If the device prompts "SIM card not recognized", means the device connection failed. Please power off , take out the SIM card and reinsert it, then power on the device. Please reset the camera after above operations

  3) Please check whether the 4G card is in normal condition and whether there is remaining data

  4) Confirm that the signal of the installation position is good, or try to connect the device again at the place with good signal

  5) If the SIM card has poor local signal, try to replace it with another operator SIM card for testing

 · Some device models are shown in the figure below, and the details are subject to the actual object

  1) If the device prompts "Dialing timeout, please confirm SIM card status", it means that the device connection has failed

  2) Please make sure that the SIM card is available and has remaining data

  3) Make sure that the device is connected to the antenna and the 4G SIM card is inserted correctly

  4) Try to connect the device again where the signal is better

  1) Please connect the antenna of the device and insert 4G SIM card correctly

  2) Power on the device, and the device voice prompts "Cellular network connecting" -> "Successful connection" means that the connection is successful

  3) Click the "+" button in the upper right corner of the device list, scan the QR code on the device to add it, or select [Enter manually] to fill in the device ID

  1) After the device is connected to the mobile phone, click [Settings] icon in the Device list, select [Recording settings] to enter Recording settings interface, click [Format SD card], and wait for the camera voice prompts "Formatting is completed". After the formatting is completed, the SD card will be emptied

  2) If the device voice prompts "Formatting failed", please take out the SD card and use a card reader to put the SD card on the computer to format the SD card

  3) If the SD card can not be formatted on the computer or the formatting fails, the SD card is damaged, please try to replace the SD card

  Note: The recorded video can not be restored after the SD card is formatted. Please operate with caution

  1）储存在内存卡中的录像文件为AVI格式

  2）通过APP下载到手机的视频文件为MP4格式

  注：部分设备录像为H.265编码，如在电脑读取录像文件，普通播放器无法解码，建议使用 VLC 或 PotPlayer 播放器

  · Use a TF card (microSD card), ordinary devices maximum support 128G capacity. The format of 32G and less than 32G is FAT32. The format of 64G and more than 64G is exFAT. No special requirements for brand, read and write speed

  Note: Please use a regular brand SD card to ensure stable recording function