· In view of the high cost and high fees of current mainstream video surveillance video data cloud storage, we adopt a control mechanism of video file storage management that limits the maximum capacity space and maximum storage time in the storage space management of cloud devices

  · The storage physical space management of the cloud recording device adopts a dual-condition management control mode that limits the maximum capacity space and the maximum storage time, that is, when the capacity space used by the video data uploaded by the user's front-end camera device reaches the limited maximum capacity space or reaches the limit when the maximum storage time is reached, the system will automatically delete and overwrite old files and realize loop recording

  · In order to allow ordinary consumer users to have an intuitive understanding of the capacity of cloud recording storage, the limited capacity space is compared with the universal MicroSD memory card capacity space in the standard market as: 16GB, 32GB, 64GB, 128GB

  1) The program is running abnormally, please upgrade the device to the latest version or try to reboot the device after power off

  2) The image sensor power supply is abnormal, please try to replace the power to connect the device, if you can't solve the problem after replacing the power supply, please contact the seller for after-sales service

  · If the system time in the upper right corner is normal and normal voice intercom is available, but the image is black, it is a hardware problem. Please contact the seller for after-sales service

 · If there are large abnormal color patches, flashing stripes, or blurred screens, generally it's hardware problems, please contact the seller for after-sales service

  · Network fluctuation or insufficient mobile phone memory during connection may cause the screen to freeze

    1) Please do not exceed the router connection range, try to connect the device close to the router

    2) Please try to switch the screen to SD stream preview

    1) Please try to close the APP and open it again

    2) Please try to power off and restart the camera once

    3) Please do not exceed the router connection range, try to connect the device close to the router

    4) Please log in to the router background to check if there is a restricted device connection

    5) Please try to update the device's firmware version to the latest version

  a. If the mobile phone and camera are connected to the same WiFi, LAN offline, Internet offline

    1) Please try to restart the camera to confirm that the camera has been started correctly and connected to WiFi

    2) Turn off the router AP isolation function

    3) Check whether the mobile phone can be connected to the Internet normally, and the APP has obtained the network permission

  b. If the mobile phone and camera are connected to the same WiFi, LAN online, Internet offline

    1) Please try to restart the camera and confirm that the camera is already in station mode

    2) Check whether the router is connected to the Internet

    3) Check whether the router restricts the device from connecting to the Internet

    4) Turn off functions such as router firewall, blacklist, mac address binding, etc.

    5) If the above methods fail to solve the problem, please restore the camera to the factory default settings and reconfigure the network following the prompts