1) After the APP is connected to the device, click the [Settings] icon in the Device list, select [Password]-[Change Device Password]

  2) Set the new username and password according to the system requirements

  3) If you cannot enter the [Password] interface, you can restore the device to factory default settings to clear the username and password information and reconfigure the network

 · After the APP is connected to the device, click the [Settings] icon in the Device list, select [Firmware version] to check. The "current software version" is the camera's firmware version

The difference between 2.4G WiFi and 5G WiFi

  1) 2.4G is a wireless technology. Because its frequency band is between 2.400GHz and 2.4835GHz, it is referred to as 2.4G wireless technology

  2) 5G WiFi refers to the wireless technology developed based on the IEEE 802.11ac standard. Because the IEEE 802.11ac technology itself works in the 5G Hz frequency band, it is also called 5G WiFi

The difference between 5G WiFi and 5G communication network

  · The 5G in 5G WiFi refers to the frequency band of the wireless signal. In the mobile network, the G in 4G and 5G refers to the English word "Generation", and 4G refers to the fourth-generation mobile phone mobile communication standard, 5G is the fifth-generation mobile phone mobile communication standard

Why can't the device connect to 5G WiFi

  · The WiFi module used by the xiaovv product only supports connection to 2.4G WiFi, and cannot recognize or connect to 5G WiFi. Therefore, 5G WiFi or mixed-band WiFi cannot be used to configure the device network

Preparation before configuration:

  1) Power on the camera, press and hold the reset button for a few seconds, and then hear the camera voice prompts "Reset completed". When the voice prompts "Please scan the QR code on the camera and wait for connection" and the prompt tone "Didi..." is emitted, it means that the device is waiting for configuration

Connection steps:

  1) Open the WiFi list of the mobile phone, connect to the device hotspot (starting with XVV), and the "Connected" status under the hotspot means the connection is successful

  2) Open the APP, press and hold the drop-down in the blank of the device list to refresh the list

  3) The device appears in the device list, and the device is successfully added

  4) Click the play button on the screen, follow the system prompts to set the password, after that, you can do further operations on the device

  Note:

    1) To connect the device in the AP hotspot mode, the mobile phone must remain connected to the device hotspot. Please ensure that the mobile phone is within the hotspot connection range to avoid disconnecting the device

    2) Device hotspot means that the signal from the camera cannot connect to the Internet, and other networked applications cannot be used when the phone is connected to the hotspot. Please pay attention

  1) If the device prompts "Dialing timeout, please confirm the SIM card status", means the device connection fails

  2) If the device prompts "SIM card not recognized", means the device connection failed. Please power off , take out the SIM card and reinsert it, then power on the device. Please reset the camera after above operations

  3) Please check whether the 4G card is in normal condition and whether there is remaining data

  4) Confirm that the signal of the installation position is good, or try to connect the device again at the place with good signal

  5) If the SIM card has poor local signal, try to replace it with another operator SIM card for testing

  1) If the device prompts "Dialing timeout, please confirm SIM card status", it means that the device connection has failed

  2) Please make sure that the SIM card is available and has remaining data

  3) Make sure that the device is connected to the antenna and the 4G SIM card is inserted correctly

  4) Try to connect the device again where the signal is better

  1) Please connect the antenna of the device and insert 4G SIM card correctly

  2) Power on the device, and the device voice prompts "Cellular network connecting" -> "Successful connection" means that the connection is successful

  3) Click the "+" button in the upper right corner of the device list, scan the QR code on the device to add it, or select [Enter manually] to fill in the device ID

  1) Cameras with a network port can use a network cable connected to the network, please use a standard 8-core network cable to connect the device

  2) There is no need to configure the network when the device is connected to the network cable. After the network cable is plugged in, the network port indicator will be on, and the device with a system sound will prompt "Connecting" -> "Network connected" means the connection is successful

  3) Click the "+" button in the upper right corner of the device list, scan the QR code on the device to add it, or select [Enter manually] to fill in the device ID

  Note: The network cable connection has priority. When the network cable is connected, other connection methods will be blocked. If you need to switch to the wireless connection method, please disconnect the network cable first