FAQ
FAQ
  • How to check logged account?  

    1) Open the APP, in the [Profile] interface, click on the avatar in the upper left corner to enter the [Personal information] interface to view the current login account

    2) If the account is not bound, mobile phone number login, email login, and various types of third-party logins are all independent accounts, and information is not shared between accounts

    3) The third-party login account can be associated with email through [Binding Account]. After association, third-party login or email login is the same account

  • How to bind email through third-party account login?  

    · After logging in to the APP through third-party, click [Profile]-[Binding Account] you can bind email

    · After binding, the user can log in to the same account as the third-party login via email


    Note: 1) The email that is bound to the account must haven't been registered in the APP, and email has been registered as account does not support binding

    2) If the function is not found, please update the APP to the latest version and confirm that you have used a third-party login account

  • Does xiaovv software support third-party login?  

    1) xiaovv software supports xiaovv account and login through third-party software authorization (including WeChat, Google, Apple ID)

    2) By logging in to the account, you can enjoy cloud synchronization of device list, device sharing, cloud storage and other services

  • Does the xiaovv account support remote login?  
  • How to switch the APP system language?  

    · The APP software follows the phone system language environment by default, and supports simplified Chinese, traditional Chinese, English, Spanish, Russian, Thai, Vietnamese, Korean, German, French and Italian

    · If you need to change the display in other languages, click [Profile] -> [Settings] -> select [Language] to switch

    Note: If the phone system language is an unadapted language, the basic language of the APP is English by default

  • How to modify the login password of the xiaovv account  

    1) After logging in to the xiaovv account, select [Profile], click the top profile picture to enter the [Personal information] interface, and click [Modify password]

    2) After filling in the original password and the new password, click [Confirm]. After the password is changed, you can log in with the account and the new password

    3) If you forget your password, you can click the bottom right [Forgot password] button to retrieve it

  • When the software is logged in, the system prompts "The account or password isn't correct"  

    1) If the account is not registered, please go back to previous page, click [Register] button to register

    2) If the account has already been registered, please try to enter the account number and password again

    3) If you forget your password, you can click [Forgot password?] to retrieve it

    Note: The account or password can't be entered incorrectly more than 5 times, or the system will lock your account automatically, and it is not allowed to operate in 300s

  • What is PIR detection?  

      · PIR, Passive Infrared Sensor. The temperature of the human body is generally 37°C, and it emits infrared rays with a specific wavelength of about 10 nanometers. This infrared ray is enhanced by a Fresnel filter and then concentrated on the PIR sensor. After detection and processing, an alarm signal can be generated. In this way, only when a person or animal is detected passing by, the alarm will be triggered


      Note: Due to the complex external environment, other abnormal factors may also trigger the PIR alarm by mistake. In addition, PIR motion detection is not affected by arming settings