1) The camera can only connect to 2.4G frequency WiFi, and does not support 5G frequency WiFi or mixed frequency WiFi, and does not support connecting to the guest network set by the router
2) Please do not exceed the device connection range, try to configure the network again after the device is closed (close) to the router
3) The WiFi name cannot contain Chinese characters, and the WiFi name cannot be set to hide
4) Check whether the router restricts device access
5) If the device fails to receive configuration information or fails to be configured for multiple times, it is recommended to use AP hotspot mode configuration
· Cameras are distinguished between models with and without batteries. Cameras without batteries can only be used after being connected to the power supply. Please consult the seller for details
· Equipment self-check refers to the function of the PTZ camera with PTZ automatically rotates after the system starts to detect the motor and correct the PTZ coordinates
· Cameras that are powered on for the first time will generally face to the center of PTZ after the self-check is completed. And cameras that are powered on again after power off, when completed self-check, it will face to the direction which before power off
1) The power supply may be unstable, please try to replace the socket interface, power adapter or power cord. If the power supply still fails to start after replacing the power supply, please contact the seller for after-sales service
2) If the device can be upgraded, please upgrade the device system to the latest version
1) The power supply may be unstable, please try to replace the socket interface, power adapter or power cord. If the power supply still fails to start after replacing the power supply, please contact the seller for after-sales service
2) If the device fails to start after the online upgrade failure, please contact the technician (Email: support@macro-video.com) to provide the upgrade package for manual upgrade. If the manual upgrade fails or after upgraded still cannot start, please contact the seller for after-sales service
1) Maybe the unstable electricity source, please try to change the socket interface, power adapter or power cord
2) The device may turn off the system prompt, please try to long press the reset button to restore the factory settings
3) If still cannot start normally after trying the above methods, please contact the seller for after-sales service
Preparation before configuration:
1) Power on the camera, press and hold the reset button for a few seconds, and then hear the camera prompt "Reset completed". When the camera prompts "Please scan the QR code on the camera and wait for connection" and the prompt tone "Didi..." is issued, it means that the device is waiting for configuration
2) The mobile phone opens WLAN and connects the WiFi used to configure the camera network
Configuration steps:
1) Open the APP, click the "+" button in the upper right corner of the device list. Scan the QR code on the device with your mobile phone, and continue to operate according to the system prompts. If the QR code is damaged, click [Can't find the QR code on the device], and select [QR code connection]
2) Select the WiFi to be configured for the device, enter the WiFi password, and click [Confirm]
3) Point the QR code generated by the mobile phone at the camera lens, and continue to operate according to the system prompts
4) Camera prompts "Received configuration information - Connecting - Network connected" indicates successful configuration, and APP prompts "Completed"
