M@cro-video Technologies Co.,Ltd.

V380 Camera Series
XiaoVV Camera Series
GeniusEye Camera Series

1.Long press the reset button for 6-7 seconds to trigger the device [Restore factory default settings], and the device with a speaker will have a voice prompt "Restore factory default setting".

How to configure wireless camera network (Android users)

1. Power on the camera and set the device to hotspot mode. When the (MV+ID) hotspot signal is found in the WiFi list of the mobile phone, it means that the device is in the waiting configuration state.

How to configure wireless camera network (IOS users)

How long can cloud disk video be saved

1.When the cloud disk space is not full, the longest storage time of the video file is 1)Total capacity < 64G stored for 1 month 2)Total capacity 64G - 128G (not including 128G) stored for 3 months 3)Total capacity ≥ 128G stored for 6 months

The system prompts "User name or password error" when connecting the camera

1. When it prompts "User name or password error" when clicking on the device list preview, it is necessary to fill in the correct [Username] and [Password] in this window to connect the camera 2.If the device password can not be determined, the device can be restored to factory default settings to clear the username and password information and reconfigure the network

No response after the device prompts "system is starting"

1.The power supply may be unstable, please try to replace the socket interface, power adapter or power cord. If the power supply still fails to start after replacing the power supply, please contact the seller for after-sales service 2.If the device fails to start after the online upgrade failure, please contact the technician to provide the upgrade package for manual upgrade. If the manual upgrade fails or after upgraded still cannot start, please contact the seller for after-sales service

APP prompts "Device offline" when it connects to the device

1.LAN offline, Internet offline 1) Please try to restart the camera to confirm that the camera has been started correctly and connected to WiFi 2) Turn off the router AP isolation function 3) Check whether the mobile phone can be connected to the Internet normally, and the APP has obtained the network permission 2.LAN online, Internet offline 1) Please try to restart the camera and confirm that the camera is already in station mode 2) Check whether the router is connected to the Internet 3) Check whether the router restricts the device from connecting to the Internet 4) Turn off functions such as router firewall, blacklist, mac address binding, etc. 5) If the above methods fail to solve the problem, please contact the technician

How to view the alarm dynamic video

1.After the device is bound to the cloud service, you can see the [Play] button on the alarm picture interface. Click to view a short period of recording before and after the alarm 2.Associated video clip comes from cloud service. If there is no cloud service recording video at that moment, it can not be associated with playback ( the system has a very small probability that the alarm push and the cloud service recording are not synchronized ) 3.When the associated video is playing, users can perform operations such as full-screen viewing/Snapshot/Stop

What's the difference between the cloud storage and cloud disk

1.Cloud storage features 1) Only save alarm videos, and do not record when the device does not alarm 2) The video storage method is calculated by time and can be stored for up to 30 days 3) One cloud storage package can be bound to one device, and it can only be rebound with other devices after unbinding 4) You can choose the message push service, and when the device triggers an alarm, it will directly notify the user via email 2.Cloud disk features 1) You can select automatic recording and alarm recording, support 24-hour continuous recording 2) The recording video storage method is similar to the TF card. Storage according to the capacity 3) The capacity can be superimposed infinitely, and the video files can be stored for up to 6 months 4) When the cloud disk space is full, the system will automatically cover the earlier video 5) The cloud disk can be bound to multiple devices at the same time for centralized management 6) Records are managed in the form of files, it is more convenient to find the recording

How to modify the SD card recording video settings

· Open the APP and click the [Settings] icon in the lower right corner of the device list screen, click [Record setting] entering to Record settings interface. The remaining capacity of the SD card is displayed as a percentage at the top of the interface 1.Video mode 1) Only open [Continuous Recording]: The recording time is continuous. The recording file is usually 10 minutes 2), Only [Event Recording] is enabled and the mobile alarm is triggered. Video recording, video recording time is not continuous, recording duration is uncertain, no more than 10 minutes 3), Simultaneously open [Continuous Recording] and [Event Recording]: Recording time is continuous. Recording duration is indefinite and does not exceed 10 minutes 2.Video, quality 1), Non-panoramic devices can select video quality [SD/HD] 2), The default video quality of panoramic devices is [HD], and the APP does not display [video quality] options 3.Note,: 1), This interface function settings is only for SD card recording effective 2), After the setting is completed, no matter if the device is connected to the network, as long as the device is powered on, it will start recording 3), When the device is not connected to the Internet, it is necessary to open the real-time preview synchronization device time to ensure that the recording time is normal

How to turn on/off the alarm function

1.After APP connects to the device, click the Arm/Disarm icon to turn on/off the alarm function 2.Users can also click [Settings] icon in the device list-[Alarm setting] to turn on/off the alarm function

How to playback the video of SD card

1.After the mobile phone is connected to the device, open the real-time preview interface and click [Replay] on the function bar below to enter the video playback interface 2.Select the segment to be played back by date-time period, and click the play button to play the video online 3.The default video is Timeline mode, if you need to download the video, please switch to the Event groups mode to play

Video Tutorial

AP Quick Configuration

User Manual

AP Quick Configuration

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FAQ

How to review the videos recorded by the XiaoVV Smart Wifi Camera?

1.Tap the playback icon (which says “Replay”) at the bottom of the screen to review the video recorded on the latest date by the camera. 2.On the video playback screen,select the data to playback or use day as time unit. 3.While reviewing the video, you can switch around between the timeline mode and the event group mode. 4.In order to access this feature, a Micro SD card is needed for the camera. At the same time, please make sure to turn on the “24 Hour recording” or “Alarm recording” in the SD Card management. When the SD card’s memory is fully used up, the latest recorded videos will overwrite the old videos.

How to use the two-way talk feature of the XiaoVV Smart Wifi Camera?

1.At the bottom of the live-stream screen, tap the microphone icon and start talking close to your phone so that people at the other side of the camera will be able to hear your voice; then, tap the icon again when you finish talking. 2.The small speaker icon on the right side of the screen is the control for the sound from the other side of the camera. It is turned on by default, but you can also turn the sound off by tapping the icon.

How to watch the live video stream taken by the XiaoVV Smart Wifi Camera?

1.Under “My Devices,” find your XiaoVV Smart Wifi Camera, and tap it to watch the live video stream taken by the camera. 2.By tapping the full screen icon, the live video will be displayed in full screen.

When connecting to the XiaoVV Smart Wifi Camera, how to set the Wi-Fi router?

1.Connect the XiaoVV Smart Wifi Camera. A Wi-Fi router with no less than 4Mbps is suggested, and no other special settings for the router are necessary. 2.Please make sure that the encryption mode is set to WPA/WPA2. 3.Please make sure that the Wi-Fi used has set a password; the connection cannot be done without a Wi-Fi password. 4.Please make sure that the Wi-Fi name does not contain any Chinese characters.

How to apply the alarm security system (motion detection) feature of the XiaoVV Smart Wifi Camera?

1.After connecting the camera with MiHome, in the alarm setting menu, you can turn on or off the alarm and motion detection feature by selecting “Arm/Disarm.” Also, you can schedule alarm times when you want or do not want to receive motion alerts and notifications.

How to connect a XiaoVV Smart Wifi Camera with MiHome?

1.Power on the camera. 2.Wait for the camera to connect: Press the reset button for 5 seconds. After hearing a voice prompt of the camera stating “Wait for Connection,” please proceed to the next step. 3.3. Add the device to MiHome app: click the icon “+” that is located at the top right corner of your screen, and follow the instructions to connect the XiaoVV Smart Wifi Camera to MiHome app.

Help & Feedback

1. Under “Help & Feedback,” by selecting “Report an issue,” you can report any questions or feedback regarding the XiaoVV Smart Wifi Camera to our product engineers. 2. If your problem has still not been solved by the above method, or if you have any urgent need such as returning or exchanging, please call the customer service: 020-38259728.

Video Tutorial