FAQ
FAQ
  • How to format SD card?  

      1) After the device is connected to the mobile phone, click [Settings] icon in the Device list, select [Recording settings] to enter Recording settings interface, click [Format SD card], and wait for the camera voice prompts "Formatting is completed". After the formatting is completed, the SD card will be emptied

      2) If the device voice prompts "Formatting failed", please take out the SD card and use a card reader to put the SD card on the computer to format the SD card

      3) If the SD card can not be formatted on the computer or the formatting fails, the SD card is damaged, please try to replace the SD card


      Note: The recorded video can not be restored after the SD card is formatted. Please operate with caution

  • SD card video file format  

      1)储存在内存卡中的录像文件为AVI格式

      2)通过APP下载到手机的视频文件为MP4格式


      注:部分设备录像为H.265编码,如在电脑读取录像文件,普通播放器无法解码,建议使用 VLC 或 PotPlayer 播放器

  • Which SD card does the xiaovv camera use?  

      · Use a TF card (microSD card), ordinary devices maximum support 128G capacity. The format of 32G and less than 32G is FAT32. The format of 64G and more than 64G is exFAT. No special requirements for brand, read and write speed


      Note: Please use a regular brand SD card to ensure stable recording function

  • Where is the SD card slot?  

    Location distribution of indoor shaking machine card slots


      1) The slot is next to the power supply

      2) The slot is on the side of the device's head

      3) The slot is on the below of lens


    Location distribution of outdoor camera card slots


      1) The card slot is at the bottom of the device. Remove the waterproof cover and take it out

      2) The card slot is in the waterproof cover of the above or below of ball machine lens

      3) The slot is in the camera body and needs to be disassembled and removed


    Location distribution of panoramic camera and pocket machine card slots


      1) The slot is on the side of the camera body


  • How to modify the SD card recording video settings?  

      · Open the APP and click [Settings] icon in the device list, click [Recording settings] entering to Recording settings interface. The remaining capacity of the SD card is displayed as a percentage at the top of the interface


    Recording mode


      1) Only open [Continuous recording]: The recording time is continuous. The recording file should not exceed 10 minutes

      2) Only [Event recording] is enabled and the mobile alarm is triggered. Video recording, video recording time is not continuous, recording duration is uncertain, no more than 10 minutes

      3) Simultaneously open [Continuous recording] and [Event recording]: Recording time is continuous. Recording duration is indefinite and does not exceed 10 minutes


    Video quality


      1) Non-panoramic devices can select video quality [SD/HD]

      2) The default video quality of panoramic devices is [HD], and the APP does not display [Video quality] options


      Note:

        1) This interface function settings is only for SD card recording effective, and the default is automatic loop recording

        2) After the setting is completed, no matter if the device is connected to the network, as long as the device is powered on, it will start recording

        3) When the device is not connected to the Internet, it is necessary to open the real-time preview synchronization device time to ensure that the recording time is normal

        4) The recording mode of the solar-powered device working with battery depends on its work mode